About Us
Country Homestead Retreats is a small, family‑run holiday accommodation in rural Queensland. We respect your privacy and protect your personal information.
Why This Policy Matters
We follow Australia’s Privacy Act 1988 and the Australian Privacy Principles (APPs). This means we follow rules about collecting, storing, using, and sharing your personal information.
What We Collect
- Name, email address, phone number, and address when you complete our booking form or contact form
- Payment information handled securely through third-party providers like Stripe or PayPal
- Emails we receive from you with questions or inquiries
How We Use It
- To confirm and manage your booking
- To respond to your questions or send booking updates
- To process payments securely through third-party providers like Stripe or PayPal
Who Sees It
- Only our staff and the secure payment provider receive your personal information
- We do not sell your data or share it for marketing purposes
- We will only share your details if required by law
Anonymity
Because you must give personal information like name and contact info to book or inquire, we cannot accept anonymous or pseudonymous interactions for bookings or contact, this is required to properly manage your reservation and communicate effectively.
Under APP 2, organisations are allowed not to offer anonymity when it is impracticable or when identification is required by law. Booking and contacting us both fall under those exceptions, so you must provide your full details.
Overseas Transfers
We don’t transfer your data outside of Australia, except when your payment is processed by a provider like Stripe or PayPal, which may operate overseas. They also follow strong security standards.
How We Store and Secure It
- We only keep your information as long as needed for booking and legal reasons
- We use secure systems, strong passwords, and limited staff access to protect your data
Access and Correction
You can ask us to see any personal information we hold about you or to correct it. We typically respond within a reasonable time at no cost.
Policy Changes
We may update this policy occasionally. When we do, we’ll post the new version on our website with the date it takes effect.
Concerns
If you have concerns about how we handle your personal information, please contact us.